age365 Privacy Policy

01 Introduction and Scope

age365 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the age365login.cam website and all services connected to it. By using this website or opening an account, you are considered to have agreed to the terms set out in this Policy.

Our Terms and Conditions and this Privacy Policy are complementary documents. Reading both together gives you a complete understanding of the legal framework for using the age365 platform.

This Policy applies only to users in Bangladesh who are 21 years of age or older. No information is collected from anyone under 21, and if we become aware of such a situation, the relevant account and data will be deleted immediately.

02 What Information We Collect

age365 collects only the information needed to provide services, verify identity, and maintain platform security. The different types of information are described below:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

2.2 Financial Transaction Information

• Records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer
• Transaction amount, date, and method
• Mobile wallet number or partial bank account details

2.3 Usage and Activity Information

• History of gaming and betting activity on the platform
• Login time, device type, and IP address
• Browser type and operating system information

2.4 Cookie and Tracking Information

We use cookies and similar technologies. Full details are provided in Section 8 of this Policy.

03 Purpose of Data Collection

age365 collects and processes user information for the following specific purposes:

1. To create, verify, and manage accounts.
2. To process deposits, withdrawals, and other financial transactions.
3. To prevent fraud, money laundering, and unauthorised access.
4. To verify user age (in accordance with the 21+ rule).
5. To provide 24/7 customer support via live chat and email.
6. To identify and resolve technical issues on the platform.
7. To manage bonuses, cashback, and VIP services.
8. To comply with applicable legal obligations.

Your information will be used only for the purposes listed above. age365 never sells users' personal information to third parties.

04 Data Sharing and Third Parties

age365 does not generally disclose users' personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfer transactions. These institutions follow their own privacy policies.

4.2 Game Providers

Only the minimum information required for game operation is shared with our game partners, including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe.

4.3 Legal Obligations

If age365 is required to disclose information under applicable laws in Bangladesh or by court order, it will be obliged to do so.

4.4 Technology Service Providers

We use trusted technology partners for server hosting, cybersecurity, and data analytics. These partners provide services under strict confidentiality agreements.

05 Data Security Measures

age365 follows industry-standard technologies and processes to protect user data. Our key security measures are described below:

5.1 SSL Encryption

All data transmission on the website is encrypted using SSL (Secure Socket Layer) technology, which prevents information from being intercepted or altered between your browser and our servers.

5.2 Password Protection

User passwords are never stored in plain text; they are kept in encrypted form using advanced hashing algorithms.

5.3 Access Controls

age365 internal staff can only access the information required to carry out their specific responsibilities. All access is logged and audited.

5.4 Regular Security Reviews

We conduct regular security reviews to identify system vulnerabilities and take prompt action where needed.

No method on the internet is completely secure. Users should also take certain precautions — such as using strong passwords, not sharing login details with others, and avoiding account access over public Wi-Fi.

06 Data Retention Period

age365 retains user information only for as long as necessary. The general policy is as follows:

• Active account data: for the full duration that the account remains active.
• Financial transaction records: for a minimum of five (5) years from the date the transaction is completed, in accordance with applicable legal obligations.
• Closed or inactive account data: for up to five years from the date the account is closed.
• Data related to fraud or legal disputes: until the matter is fully resolved.

Once the specified period has passed, data is securely deleted or anonymised.

07 User Rights

age365 grants users the following rights over their personal information:

7.1 Right to Access

You can find out at any time what information age365 holds about you and for what purpose it is being used.

7.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you can request a correction.

7.3 Right to Deletion

In certain circumstances you may request that your data be deleted. However, financial records and data subject to legal obligations are outside the scope of this right.

7.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact the age365 support team. We provide assistance in Bangla and English 24 hours a day via live chat and email. A reasonable amount of time may be taken to respond to standard requests.

Our Responsible Gaming page also covers topics such as setting account limits and self-exclusion in detail.

08 Cookie Policy

The age365 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

8.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyse how the platform is used in order to improve service quality.

8.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause login and some core functions to not work properly.

09 Protection of Minors

age365 strictly enforces a 21+ age policy. No one under the age of 21 may use this platform, and their information is not knowingly collected.

If a user registers by providing a false age and this is proven, the relevant account will be closed and all collected data will be deleted.

If a parent or guardian believes their underage child is using this platform, they are requested to notify our support team immediately.

10 Policy Changes

age365 reserves the right to update this Privacy Policy at any time. For significant changes, users will be notified via their registered mobile number or email, or a clear notice will be posted on the platform.

Continuing to use the platform after an updated Policy is published will be taken as acceptance of the new Policy. It is therefore in each user's own interest to review every update.

11 Contact and Complaints

If you have any questions, feedback, or complaints about this Privacy Policy, please contact the age365 support team. Our support service is available seven days a week, twenty-four hours a day, in Bangla and English:

• Live chat on the platform
• Email: [email protected]

Our aim is to respond to every complaint or request within a reasonable time. For more general questions, you can visit our Frequently Asked Questions (FAQ) page, where detailed information on various topics is provided.